Terms and conditions

The terms of ordering and delivery

Ordering
You can shop at the store.tregren.com webstore if you are at least an 18-year old consumer living in Finland or in another European country. Ordering does not require registration.

Prices
The product price is the price in euros which is shown with the product information. The price includes VAT 21%. We reserve the right for price changes. For countries outside EU the price at checkout after placing ordering country will appear without VAT. For orders outside EU the customer will bear the VAT and customs cost at receiving the order directly to freight forwarder.

Payment methods
The products and their shipping fees are paid when ordered. You can pay with the following payment methods in the Internet bank: Visa, MasterCard and Visa Electron cards. Ordering and paying take place safely in a SSL-protected connection.

Delivery methods and shipping fees

Time of delivery
You will recieve the package in approx. a week after we have received your order. If the delivery of the product is delayed for some reason, we aim to inform you about it as soon as possible.

Delivery to European countries 9,9 Eur for orders worth less than 109,90 Eur.
The delivery is shipped to you by DPD. 

The right of return and change of products
All our products have a 14-day right of change and return according to the Europe Union law. The product shall be unused and in the original sales package. Please always first contact our customer service at info@tregren.com before sending your order back to us.                          

Return address:
UAB Artilux NMF

Tilžės g. 227A 

76200 Šiauliai, Lithuania                                                                                                    

In the event of a return where the product is free from any manufacturing faults or defects, the cost of returning the item be borne by the consumer. The price for the order will be returned back to the original payment method used in the order.

Wrong or faulty product
If you received a wrong product or the product is faulty or damaged, contact our customer service immediately either by e-mail info@tregren.com.

We will return the price as stated in the Europe Union law. The returns will be refunded back to the original payment method used in the order. When you change products, we will refund the value of the total sum of your order. We will return the extra money, if the amount of the return is greater than the amount of the new product(s) you have ordered. We will compensate the refunds at latest in 30 days after the return. 

Cancelling an order
If you want to cancel your order and the delivery has not yet been shipped, you can cancel the order by contacting our customer service. If the delivery has already been shipped, you should act as described in the return instructions.

Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7https://www.paytrail.com/en/consumer/information-about-paying

Customer register description

Register

UAB Artilux NMF
Tilžės g. 227A

76200 Šiauliai, Lithuania

The name of the register:
3Gren Ltd’s customer register

Person in charge of the register:


The register is used for the customer relationship activities, invoicing and communication between the customers and Tregren / 3Gren Ltd.

Information in the register:
Contact information; name, address, e-mail, telephone
The customer’s order history

Disclosure of information:
The information is not disclosed to third parties.