COVID-19 update - We are operating as normal and doing our best to serve you

The COVID-19 virus impacts every person, every town, every nation and every business around the world. This is why we feel it's important to share some of the steps we're taking at Tregren to keep things running as normal as possible for you, so you can carry on making orders and receiving your deliveries.

The coronavirus impacts every person, every town, every nation and every business around the world. Being self-sufficient is something that is puzzling many of us. This is probably the reason why we have seen a spike in the demand of our kitchen gardens. The Tregren team is doing everything to ensure that your deliveries will arrive fast and swiftly. Our production and logistics are working normally and un-interrupted, so there are products to be order and delivered.

Our deliveries are taken care of by DHL and they are operating normally to ensure that your products will be delivered in time.

In short:

  • we deliver our products by DHL to your door, so there is no need to get out.
  • deliveries of all our kitchen gardens are FREE of CHARGE in Europe as long as the COVID-19 crisis is on
  • our production is running normally and we are able to match the increased demand.
  • our customer service is working normally, so don’t hesitate to contact us at info@tregren.com

We're going to carry on doing the best we can to serve you at all times. We hope you carry on taking care of yourself, whether you're social distancing, in self-isolation, or just trying to act more responsibly.

In these times it’s important to continue to be your best self, stay connected, stay responsible, act with kindness and wash your hands.

Let’s keep the gardens prospering!

Best regards,

Markus “MaCCa” Nilsson
CEO & Founder
Tregren

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Terms and conditions

The terms of ordering and delivery

Ordering
You can shop at the store.tregren.com webstore if you are at least an 18-year old consumer living in Finland or in another European country. Ordering does not require registration.

Prices
The product price is the price in euros which is shown with the product information. The price includes VAT 21%. We reserve the right for price changes. For countries outside EU the price at checkout after placing ordering country will appear without VAT. For orders outside EU the customer will bear the VAT and customs cost at receiving the order directly to freight forwarder.

Payment methods
The products and their shipping fees are paid when ordered. You can pay with the following payment methods in the Internet bank: Visa, MasterCard and Visa Electron cards. Ordering and paying take place safely in a SSL-protected connection.

Delivery methods and shipping fees

Time of delivery
You will recieve the package in approx. a week after we have received your order. If the delivery of the product is delayed for some reason, we aim to inform you about it as soon as possible.

Delivery to European countries 9,9 Eur for orders worth less than 109,90 Eur.
The delivery is shipped to you by DPD. 

The right of return and change of products
All our products have a 14-day right of change and return according to the Europe Union law. The product shall be unused and in the original sales package. Please always first contact our customer service at info@tregren.com before sending your order back to us.                          

Return address:
UAB Artilux NMF

Tilžės g. 227A 

76200 Šiauliai, Lithuania                                                                                                    

    In the event of a return where the product is free from any manufacturing faults or defects, the cost of returning the item be borne by the consumer. The price for the order will be returned back to the original payment method used in the order.

    Wrong or faulty product
    If you received a wrong product or the product is faulty or damaged, contact our customer service immediately either by e-mail info@tregren.com.

    We will return the price as stated in the Europe Union law. The returns will be refunded back to the original payment method used in the order. When you change products, we will refund the value of the total sum of your order. We will return the extra money, if the amount of the return is greater than the amount of the new product(s) you have ordered. We will compensate the refunds at latest in 30 days after the return. 

    Cancelling an order
    If you want to cancel your order and the delivery has not yet been shipped, you can cancel the order by contacting our customer service. If the delivery has already been shipped, you should act as described in the return instructions.

    Payment Service Provider
    Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.

    Paytrail Plc
    Innova 2
    Lutakonaukio 7
    40100 Jyväskylä
    Phone: +358 207 181 830
    Business ID 2122839-7https://www.paytrail.com/en/consumer/information-about-paying

    Customer register description

    Register

    UAB Artilux NMF
    Tilžės g. 227A

    76200 Šiauliai, Lithuania

    The name of the register:
    3Gren Ltd’s customer register

    Person in charge of the register:


    The register is used for the customer relationship activities, invoicing and communication between the customers and Tregren / 3Gren Ltd.

    Information in the register:
    Contact information; name, address, e-mail, telephone
    The customer’s order history

    Disclosure of information:
    The information is not disclosed to third parties.