Our customers are at the center of everything we do as we strive for effortless indoor gardening. Below you can find answers concerning the most common questions related to our products. For any other questions please contact us at info(at)tregren.com and we will do our best to help you.
You can find the FAQs for our previous models Herbie and Genie under customer service.
You can shop at the store.tregren.com webstore if you are at least an 18-year old consumer living in Finland or in another European country. Ordering does not require registration.
The product price is the price in euros which is shown with the product information. The price includes VAT 24%. We reserve the right for price changes. For countries outside EU the price at checkout after placing ordering country will appear without VAT. For orders outside EU the customer will bear the VAT and customs cost at receiving the order directly to freight forwarder.
The products and their shipping fees are paid when ordered. You can pay with the following payment methods in the Internet bank: Visa, MasterCard and Visa Electron cards. Ordering and paying take place safely in a SSL-protected connection.
Time of delivery
We deliver the products to you via DHL Express delivery securely and quickly. You will recieve the package in approx. 1-3 days after we have received your order. If the delivery of the product is delayed for some reason, we aim to inform you about it as soon as possible.
Because of Covid-19 the delivery time is 5-7 days until further notice.
In July and around Christmas our time of delivery is 14 days.
Delivery to European countries 14,9 Eur for orders worth less than 89 Eur, to countiries outside Europe 25 Eur.
The delivery is shipped to you by DHL, free delivery to Europe for orders worht more than 89 Eur delivered by GLS.
The right of return and change of products
All our products have a 14-day right of change and return according to the Finnish Consumer Protection Act. The product shall be unused and in the original sales package. Please always first contact our customer service at firstname.lastname@example.org before sending your order back to us.
Tregren / 3Gren Oy
02320 ESPOO, FINLAND
We will return the price as stated in the Finnish Consumer Protection Act. The returns will be refunded to the credit card. When you change products, we will refund the value of the total sum of your order. We will return the extra money, if the amount of the return is greater than the amount of the new product(s) you have ordered. We will compensate the refunds at latest in 30 days after the return. We are ask you to always before any returns contact us by e-mail at email@example.com or by phone to + 358 50 568 9770.
Wrong or faulty product
If you received a wrong product or the product is faulty or damaged, contact our customer service immediately either by e-mail firstname.lastname@example.org or by phone to + 358 50 568 9770.
Cancelling an order
If you want to cancel your order and the delivery has not yet been shipped, you can cancel the order by contacting our customer service. If the delivery has already been shipped, you should act as described in the return instructions.
Tregen / 3Gren Oy
02320 ESPOO, FINLAND
The name of the register:
3Gren Ltd’s customer register
Person in charge of the register:
Tel. +358 50 568 9770
The register is used for the customer relationship activities, invoicing and communication between the customers and Tregren / 3Gren Ltd.
Information in the register:
Contact information; name, address, e-mail, telephone
The customer’s order history
Disclosure of information:
The information is not disclosed to third parties.